A burst or split pipe can release a large amount of water in a short time. Shut off the water if you can do it safely, then call (850) 880-6797 right away.
When to request burst pipe repair
People usually call about water suddenly pouring from a pipe, a split fitting, a sagging or collapsed ceiling, or a sudden drop in pressure.
If water or sewage is spreading, call (850) 880-6797 now instead of sending a request.
Before the plumber arrives
Do only what is safe to do.
- If you smell gas, leave the building and call 911 or the gas utility from outside first, then call Beach to Bayou.
- Shut off the water at the main valve, or at the fixture's own shutoff, if you can reach it without walking through standing water.
- Keep people and pets away from the water, and stay clear of wet outlets, cords, and appliances.
- If sewage is coming up, stop flushing and running water anywhere in the building.
- If the water heater is leaking, switch off its breaker if it is electric or turn the gas control knob to Off if it is gas, then close the cold water valve above it.
- Move rugs and furniture out of the wet area if you can do it safely, leave anything plugged in alone, and take photos for your insurance company.
- Leave the broken pipe or fixture as it is, so the technician can see what failed.
What the service visit can cover
The technician finds the failed section, checks the pipe material and how it can be reached, and isolates or cuts out the damaged part. If corrosion, movement, or high pressure caused the break, the pipe around it gets checked too.
The permanent repair depends on what the technician finds and what can be reached.
Planning for Emerald Coast properties
Attics, garages, outside walls, irrigation connections, and empty houses can hide a failed pipe until the damage shows. Salt air speeds up corrosion where pipe is exposed, especially at older joints between different metals.
If the property is a rental, a second home, or an open business, include who can let the technician in and when.
What to have ready when you call
When you call, be ready to share whether the water is off, where the pipe is, how much water is still coming, which rooms are wet, and whether a ceiling or anything electrical is involved.
What to expect
Calls answered 24 hours
The line takes burst pipe calls day and night.
Stop the flow
The broken line or fixture is shut off as soon as it can be reached.
Matched repair
The repair is matched to the pipe and fittings already in the building.
Pipe around the break
Nearby pipe is checked for corrosion, stress, or movement.
If water or sewage is still spreading, call now
Emergency calls are accepted 24 hours a day.